Shipping policy

Last updated: October 1, 2026

This Shipping Policy applies to orders placed with DIYKitNest through diykitnest.com.

Order Processing

Orders are usually processed within 1–3 business days. Business days exclude weekends and public holidays. Customised products, pre-orders and temporarily unavailable items may require additional preparation time; any product-specific estimate shown on the product page or in your order communication takes priority.

Shipping Methods, Charges and Delivery Estimates

Available shipping methods, charges and delivery estimates are shown at checkout based on the delivery destination and the items ordered. Standard international delivery commonly takes approximately 7–15 business days after dispatch, but this is an estimate rather than a guarantee. Remote destinations, customs inspections, peak seasons, severe weather and carrier disruption may cause delays.

Tracking

When tracking is available, we will send a dispatch confirmation with the tracking number. Tracking events may take 24–72 hours to appear after the parcel has been handed to the carrier.

Split Shipments

Items in the same order may be fulfilled from different locations or become available at different times. We may therefore send an order in more than one parcel. Each tracked parcel will receive its own tracking information.

Customs and Restricted Items

Unless checkout expressly states that import duties and taxes are included, the recipient is responsible for duties, taxes, brokerage fees and other import charges imposed by the destination country.

International shipping regulations may prevent certain materials from being included in your package. Depending on the destination, items such as glue, batteries, wax or pigment may need to be purchased locally.

Address Accuracy and Unsuccessful Delivery

Please provide a complete and accurate delivery address and ensure that the recipient can accept or collect the parcel. Contact us immediately if you notice an error. We cannot guarantee address changes after processing begins. Charges caused by an incorrect address, refusal, failure to collect or another circumstance within the recipient’s control may be deducted from a refund or charged before reshipment, to the extent permitted by law.

Delayed, Missing or Delivered-But-Not-Received Parcels

If a parcel is delayed beyond its estimated window, contact info@diykitnest.com with your order number. If tracking shows delivered, first check the delivery address, safe places, household members, reception and nearby neighbours, then contact the local carrier. If it remains missing, contact us so we can investigate.

Risk and Consumer Rights

Nothing in this policy transfers risk to a consumer earlier than permitted by applicable law or limits any mandatory right to a refund, replacement or other remedy.

Contact

For shipping questions, email info@diykitnest.com.