Frequently Asked Questions

DIYKitNest focuses on creative, hands-on projects for relaxing, building and displaying. Our catalog includes DIY book nook kits, miniature house kits, building block flowers and jigsaw puzzles, including 1,000-piece puzzles. Product availability may change, so please check the current collections and individual product pages for the latest selection.

A book nook kit is a miniature scene designed to sit between books or decorate a shelf, desk or reading corner. You assemble the supplied pieces to create a detailed display, and some models also include LED lighting components. The exact design, materials and included accessories vary by kit.

A miniature house kit is a small-scale craft project that lets you build and decorate a detailed room, shop, garden or other scene. It is both a creative activity and a finished display piece.

Our kits are intended for hobbyists, book lovers, puzzle fans, gift buyers and anyone who enjoys screen-free creative projects. Because many kits contain small or delicate parts, they are not suitable for very young children. Please review the product page and instructions before purchase. Children and less experienced builders should work with responsible adult supervision.

Many kits can be completed by beginners who follow the instructions carefully and work step by step. Difficulty, piece count and assembly time differ between products. Check the product description before ordering and choose a simpler design if this is your first miniature project.

Assembly time depends on the model, your experience and how much detail you add. Some projects can be completed over a few sessions, while more detailed models may take considerably longer. Any model-specific estimate shown on the product page should be treated as the best guide.

Choose a book nook if you want a shelf display with an immersive miniature scene. Choose a miniature house if you enjoy detailed decorating and room-building. Building block flowers are a good option for decorative construction without watering or maintenance. Jigsaw puzzles are ideal for a classic, relaxing tabletop challenge. Always compare the product size, difficulty and included contents before ordering.

Contents vary by product. A kit may include pre-cut or molded parts, decorative materials, lighting components and printed instructions, but you should always check the product page and package list for the exact contents. General-purpose tools or consumable materials may not be included.

International transport and customs rules can restrict liquids, adhesives, batteries and similar materials. Depending on the product and destination, glue, batteries, wax or pigments may need to be purchased locally. The product page and instructions take priority for the requirements of a specific kit.

Depending on the kit, useful tools may include precision tweezers, small scissors, a craft knife, a ruler, a fine-tip glue applicator and a clean work mat. Only use tools appropriate for the materials, follow the manufacturer's safety instructions and keep sharp tools away from children.

Use the adhesive recommended in the product instructions. For many paper or wood miniature projects, a small amount of suitable craft glue, white glue or wood glue may work well, but one adhesive is not suitable for every material. Test it on a hidden scrap first, apply it sparingly and work in a well-ventilated area when required by the adhesive label.

Battery type varies by model. Please check the product page, instruction manual or battery holder before purchasing batteries. Do not force an incorrect battery into the holder, mix old and new batteries or mix different battery types.

Read the instructions once before assembly, compare the parts with the package list, prepare a clean and well-lit workspace, and organize small pieces in trays or containers. If the kit contains lights, test the lighting components before permanently closing or gluing the surrounding structure.

Do not force it. Recheck the part number, orientation and assembly step first. Remove any small manufacturing tabs only when the instructions indicate that they should be removed. If the part still does not fit, take clear photos and contact us before making a permanent alteration.

Check that the correct batteries are installed in the correct direction, the switch is on and all connectors or wires are securely positioned. Test with fresh batteries where appropriate. Do not continue bending, cutting or forcing electrical components. If the problem remains, contact us with your order number, the product name and clear photos or a short video.

Please keep the packaging and contact info@diykitnest.com as soon as possible. Include your order number, product name, the part number or instruction step if available, and clear photos of the package and affected part. After reviewing the issue, the appropriate solution may be a replacement part, replacement product, repair or refund, depending on the circumstances and availability.

After checkout, an order confirmation is normally sent to the email address provided. If you do not see it, check your spam or junk folder and confirm that the email address used at checkout is correct. Contact us if you still cannot locate the confirmation.

Available currencies and payment methods are shown on the storefront and at checkout. Your payment provider may apply currency conversion or international transaction fees. The final order total displayed at checkout is the amount submitted for payment, excluding any later import charges imposed by the destination country.

Email info@diykitnest.com within 24 hours of placing the order. We will try to help, but changes and cancellations are not guaranteed after processing has begun. An order that has already been dispatched cannot be cancelled. Any mandatory rights under applicable consumer law remain unaffected.

Orders are usually processed within 1–3 business days, excluding weekends and public holidays. Customised products, pre-orders and temporarily unavailable items may need additional preparation time. A product-specific estimate shown on the product page or in an order email takes priority.

Available shipping methods and estimates are shown at checkout. Standard international delivery commonly takes approximately 5–15 business days after dispatch, but this is an estimate rather than a guarantee. Remote destinations, customs inspections, peak seasons, severe weather and carrier disruptions may cause delays.

DIYKitNest offers free standard shipping. Delivery availability depends on the destination and the items in your order. Enter your complete delivery address at checkout to confirm whether we currently ship to your location. Free shipping does not include customs duties, import taxes, brokerage fees or other charges imposed by the destination country.

When tracking is available, we will send a dispatch confirmation containing the tracking number. Tracking events may take 24–72 hours to appear after the parcel has been handed to the carrier.

Items may be fulfilled from different locations or become available at different times. We may therefore split one order into multiple parcels. Each tracked parcel will receive its own tracking information.

Unless checkout expressly states that duties and taxes are included, the recipient is responsible for duties, taxes, brokerage fees and other import charges imposed by the destination country. These charges are not controlled by DIYKitNest.

If tracking has not updated, allow 24–72 hours after the dispatch email for the first carrier scan. If the parcel is delayed beyond the estimated window, email us with your order number. If tracking shows delivered, first check the delivery address, safe places, household members, reception and nearby neighbours, then contact the local carrier. If it is still missing, contact us so we can investigate.

You may request a return within 30 days after receiving your order. For a change-of-mind return, the item must be unused, in its original condition, and returned with its original packaging and all included components. You must also provide your order number or other proof of purchase.

Email info@diykitnest.com before sending anything back. If the return is approved, we will provide the correct return address and instructions. Return locations may vary, and items sent without prior approval or to an unconfirmed address may not be accepted.

For a change-of-mind return, the customer is responsible for return shipping costs, and original shipping charges are not refundable unless required by law. If an item is confirmed to be defective, damaged, incorrect or materially not as described, we will provide an appropriate remedy and cover reasonable return costs where required.

Customised or personalised products are generally non-returnable and non-refundable. This exclusion does not apply when the product is defective, damaged, incorrect, not as described, or when applicable law provides a right to cancel or another remedy.

We will notify you after receiving and inspecting an approved return. If the refund is approved, it will be issued to the original payment method. The time needed for the funds to appear depends on the payment provider and your bank.

Email us at info@diykitnest.com. For order-related questions, include your order number. For product or assembly problems, also include the product name, a clear description of the issue and relevant photos or video so we can assist you more efficiently.